Privacy Policy

At Sound & Shades, your privacy is our priority. We are committed to safeguarding your personal information and maintaining transparency about how it is collected, used, and shared. This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information through our website, showrooms, and communication channels, including texting and emailing programs.

Information We Collect

We may collect the following types of personal information:

1. Contact Information: Name, email address, phone number, and physical address.
2. Payment Information: Billing details for purchases made in-store or online (processed securely by third-party payment processors).
3. Communication Preferences: Information about your preferences for receiving emails, texts, and other updates.
4. Website Usage Information: Data collected via cookies and analytics tools, such as IP addresses, browser type, and browsing activity on our website.

How We Use Your Information

Sound & Shades collects personal information to:

• Process orders and provide customer service.
• Respond to inquiries and requests.
• Send you updates about new products, services, promotions, and events (via email and/or SMS with your consent).
• Improve our website, products, and customer experience through analytics.
• Comply with legal and regulatory requirements.

Texting and Emailing Programs

By opting into our texting or emailing programs, you consent to receiving communications about:

• Promotions, product updates, and exclusive offers.
• Reminders, confirmations, and alerts related to your inquiries or purchases.

Security Measures:

• Phone numbers and email addresses are encrypted and stored securely.
• We never share or sell your information to third parties for marketing purposes.

Opt-Out Options:

You can opt out of receiving texts or emails at any time by:

• Replying “STOP” to any text message.
• Clicking the “Unsubscribe” link in our emails.

How We Protect Your Information

Sound & Shades uses industry-standard measures to protect your personal information, including:

• Encryption: We encrypt sensitive data both in transit and at rest.
• Secure Servers: All data is stored on secure servers with restricted access.
• Compliance: Our practices comply with applicable privacy laws, including the CAN-SPAM Act and TCPA (Telephone Consumer Protection Act).

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your personal data, subject to legal and business obligations.

Third-Party Services

We may share your information with trusted third-party service providers to fulfill orders, process payments, or send communications. These providers are bound by confidentiality agreements and required to protect your data.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:
• Email : [email protected]
• Phone : 786535635978
• Mailing Address : 3323 Hyland Ave, Ste B Costa Mesa, CA 92626

By using our website, visiting our showrooms, or participating in our texting and emailing programs, you agree to the terms of this Privacy Policy.